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FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Everything you need to know about purchasing and using Starlink through Data Lake Indonesia.

SUPPORT FAQ

Frequently Asked Questions

Find quick answers to a range of questions about our products, services, usage, and support.

How many mesh routers can I connect to one Starlink?

You can connect up to 3 Starlink mesh routers to a single Starlink to extend Wi-Fi coverage across a larger area, supporting up to 235 devices in total. Only official Starlink routers can be used as part of the Starlink mesh system. If you prefer to use a third-party router, see "Can I use my own router with Starlink?" below.

Does Starlink Standard work in heavy rain and snow?

Yes. The Starlink dish is designed for outdoor use and can operate in harsh weather, including rain and snow. It also includes a built-in snow-melt feature. The Wi-Fi router included with the kit is designed for indoor use and should be kept indoors.

Can I use my own router with Starlink?

Yes. You can use a third-party router with both Starlink Standard and Starlink Mini. Enable Bypass Mode to turn off Starlink's Wi-Fi so your own router manages the network. Depending on your setup, an additional adapter or cable may be required and is sold separately.

Is my Starlink device covered under warranty in Indonesia?

Yes. Starlink kits purchased through Data Lake come with official warranty support handled locally in Indonesia. Hot-swap or replacement support is available where applicable. For assistance, contact sales@datalake.id or WhatsApp +62 8170-117-800.

Can I power Starlink Mini with a power bank?

Yes. Starlink Mini can run from a USB-C Power Delivery (PD) power bank, making it convenient for travel or off-grid use. Use a power bank with at least 100 W output (approximately 20 V/5 A) together with Starlink's dedicated USB-C power cable.

Can Starlink Mini mesh with other Starlink routers?

Yes. Starlink Mini can be paired with compatible Starlink mesh routers to extend Wi-Fi coverage across a larger area.

How long does Starlink Mini take to set up?

Typically under 5 minutes. Open the kickstand, place the Mini where it has a clear view of the sky, and connect it to power.

Still Need Help?

Our support team is ready to assist you with any questions about your Starlink setup.