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Find answers, get support, and manage your Starlink experience.

SUPPORT FAQ

Frequently asked questions

Use the help search above to find quick answers about Starlink kits, setup, mesh, power, and warranty coverage.

How many routers can connect to one Starlink?

Up to 3 Gen 3 mesh routers, total ~235 devices.

Does the Gen 3 V4 work in heavy rain?

Yes — IP67 dish with snow-melt and weatherproof router.

Can I use my own router?

Yes via the Ethernet Adapter (sold separately) into bypass mode.

Is this kit eligible for Indonesian warranty?

Yes — Data Lake is the only authorized Starlink distributor in Indonesia. Hot-swap covered.

Can I run the Mini off a power bank?

Yes — Mini is USB-C PD compatible. A 100 W PD source (~20 V/5 A) keeps it running.

Does Mini support mesh with other Starlink routers?

Yes — Mini works with all Starlink mesh systems.

How long does setup take?

Under 5 minutes. Open the kickstand, point at clear sky, plug in power.

Is Mini covered by Indonesian warranty?

Yes — Data Lake handles warranty claims locally including hot-swap.

Still Need Help?

Our support team is ready to assist you with any questions about your Starlink setup.